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Privacy Policy

Short Version:
We handle your data in compliance with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and all other applicable laws.

Long Version:
In this document, 'we' refers to Beyond Bounce and our representatives, while 'you' refers to website visitors and customers.

Who is responsible for your data?
Our data protection officer and company owner, Mrs. Jennifer Wilkinson, is responsible for ensuring that your data is securely stored and processed. You can reach her at 07534310292.

Why do we process and store your data?
When you make an enquiry or place an order, we collect essential information to provide our services, including bouncy castle, photo booth, and party equipment rentals. This includes your name, contact details, and IP address. We also store certain data for tax and insurance purposes.

How long will we keep your data?
We retain personal data for up to 7 years after your last service with us, to meet tax and insurance requirements. After that period, data is anonymized unless you've opted into ongoing communication.

Who has access to your data?
Data access is managed by our data protection officer and is only accessible by authorised staff. Additionally, trusted third-party services, such as our website provider, Booking Online Ltd, and our email provider, Fastmail, may store a copy of your data.

Third-Party Data Sharing
We do not sell or share your data with third parties for marketing. However, we may share data for legal purposes, such as insurance claims, audits, or fraud prevention.

How can you access your data?
You have the right to request a copy of the data we hold about you. We can send this to the email address associated with your account.

Your right to deletion
We may need to retain some data for tax or insurance purposes if you were a customer. Otherwise, we’ll comply with deletion requests wherever possible.

How can you manage your marketing preferences?
You can update your marketing preferences at any time by following the link in our emails or by contacting us.

Cookies on our website
Our website uses cookies to facilitate order placement. These cookies are temporary and cannot identify individual visitors. Third-party services, such as Google Analytics, may also place cookies on your browser. Each third party has its own cookie policy.

How to make a complaint
If you have concerns regarding our data practices, you may contact the Information Commissioner’s Office (ICO), the UK’s data protection authority.